In our Customer Service Survival Skills course, students will learn how to get to the heart of customer service; a challenging but not impossible achievement. Customers expect quality service and in return will provide loyalty. Businesses today understand that customer service loyalty contributes to the success and growth of a business. This is why it is important understand the importance in learning, developing and improving the skills needed to communicate effectively in a professional manner with customers.
Despite its importance, top notch customer service is still the exception rather than the norm. Our Managing Quality Service in Hospitality course teaches the concept of treating customers as guests and creating a "WOW" experience for them. We discuss how to develop and maintain a service culture, how to manage service encounters, and how to promote quality customer service. Real hotels, restaurants, and other business types found in the hospitality industry are included as case studies, giving the opportunity for reflection on hospitality concepts and principles.
A Budtender is the guru of knowledge in the dispensary and wears many hats. A Budtender must know the ins-and-outs of how cannabinoids work in the body in order to match a customer’s pain level to the best strain for their symptoms. Our Dispensary Life course discusses what it takes to become a licensed and knowledgeable Budtender in this ever-evolving climate of cannabis legalization. This course discusses what it takes to become licensed to work, the basics of providing exceptional customer service, and the essentials of product knowledge.
* You have 4 weeks to complete this course...
Do you love being surrounded by flowers? Do you like to make people feel special with your floral gifts and arrangements? With so many different occasions appropriate for giving flowers, a florist shop is an in-demand business to start. Perfect your floral-arranging skills and customer service skills with a traditional florist shop or use your creativity with the endless possibilities of items to add to your shop! Whether you are considering opening a retail or a wholesale floral business, there are many things to consider when thinking about starting a floral business. Our course will...
Our Complete Career Training Programs (CCTP) include both the training you need and the skills you will want in order to be prepared for your new career. We have taken online career programs to a whole new level by bundling our Career Training with Personal Enrichment courses to ensure you have a diversified learning experience.
Our mentor-supported career courses focus on the industry standards that prepare you for your chosen career or certification. You will also get our smaller, four-week long, instructor-led personal enrichment courses to further your employment training.
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